Support

Email support@kamsoft.tech for any question about Envoa — setup, configuration, billing, or a problem you have hit. Enterprise customers also have a named support engineer and an agreed response window.

Evaluating Envoa? Start a 21-day trial or get in touch and we will walk your team through deployment.

To help us resolve things quickly, please tell us:

• Your Microsoft 365 tenant name and the affected user (or that it affects everyone).
• Which Outlook client — new Outlook for Windows, Outlook classic, Outlook on the web, or Outlook for Mac.
• What you expected to happen and what happened instead.
• The time it occurred and any error text or notification shown in the pane.
• Whether it is reproducible, and the steps to reproduce it.

Envoa is deployed from Integrated apps in the Microsoft 365 admin centre. Assign it to a group or the whole tenant; users see the Envoa pane at their next Outlook restart. There is no installer and no client-side footprint. If the pane does not appear, check the app assignment and have the user fully restart Outlook.

For the Enterprise (self-hosted) edition we provide an install guide and help with the initial rollout onto your infrastructure.

• Saved emails don’t show a category. Envoa tags each saved message in Outlook so it is not saved twice. If tags are missing, confirm the user granted the requested permissions at sign-in.
• A destination library is missing from search. Envoa only shows SharePoint the signed-in user can already reach. Check that user’s SharePoint permissions.
• A save rule isn’t firing. Rules match on first hit; check rule order, and that the background pass has run since the message arrived.
• Sign-in keeps prompting. Silent SSO falls back to an interactive prompt when tenant policy blocks it — an admin may need to grant consent for the app.

The FAQ on the home page covers data handling, supported clients, and permissions in more detail.

Envoa keeps no copy of your content and acts only as a Microsoft Graph client in the signed-in user’s session. See the Privacy Policy for the full detail, or email us for the IT approval brief.